Emotional Intelligence

I was in an important meeting recently, arguing that an employee's attitude is as important as what level of work he/she produces. In the non-profit sector, we often overlook a problematic colleague under the guise of charity. This needs to change from "he's my pal- I can't confront him," to "for the good of the organization, I must confront him."

In 1994, Daniel Goleman pushed this idea of emotional intelligence to the forefront. He says the following:

"Emotional Intelligence is a master aptitude, a capacity that profoundly affects all other abilities, either facilitating or interfering with them."–Daniel Goleman, Emotional Intelligence, p. 80.

Ways to boost your EQ in the coming days:

  • work on confrontation: don't put it off, fight clean and speak from the gut
  • work on emotional response to problems: take a break, go for a walk, practice breathing
  • work on attitude: if you're happy and you know it, inform your face of this reality- be a cheerful, nice person who ultimately will succeed
  • be attentive to others: find ways to boost someone else's EQ through attentive listening and empathic understanding

For more information visit www.mikestpierre.com

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  • Guest

    I think it takes alot of humility and prayer too I might add.

    When I started working for company with whom I have been employed for the last 3 years I had alot of difficulty with their insistence on punctuality. I, literally, would get called in to the GM's office for clocking in ONE minute late for lunch. Three minutes late and that's a "write up".

    I thought at the time "there is no way I will ever be able to satisy their requirements, I am a habitually late person". Then I decided to hand it over to God. Since I believe it was God who gave me this opportunity, and God never asks more than we can give, it would be up to Him to give me the grace to change this lifelong bad habit and He did just that. It know it was His grace and not my own doing and am therefore very thankful.

    I also think it's helpful if a supervisor asks an employee if "everything's OK". I recently learned that my daughter has Cancer. Since then I have been distracted and made a few mistakes at work. My supervisor called me aside and gently asked me what's going on with me? if there's anything troubling me. Because they now know that I have this concern they are checking my work carefully. Knowing that they are double-checking my work has me more focused on my job as well.

    Angels fly because they take themselves lightly. G.K. Chesterton